The area in which the Partners normally work is a 2 mile radius of the surgery with Lumbertubs Way acting as a boundary on the eastern side of town.
For more information about Langham Place Surgery, please download our Patient Information Leaflet.
In line with all local surgeries, we close once a month for an afternoon’s training. Our training afternoon will usually be the first Tuesday of every month. Please look out for the notices at the surgery which will give you advance warning of the closures.
Our training afternoon will usually be the first Wednesday of every month.
Wheelchair access can be gained from the rear of the building but general patient parking is at the front. You may park immediately outside the front of the building after 9:30am, where access is possible with assistance. Please inform reception in advance if you feel you may need help on arrival.
There are facilities for patients on three floors (lower, ground and first floor). A lift is available for the lower floor but the first floor may only be accessed via a staircase. Please inform reception if you have difficulty with stairs.
Information about Patients at this Practice is only disclosed in accordance with the Department of Health’s Code of Practice (March 2005). This means that:-
Please note that you are responsible for your own belongings whilst on the premises as well as your own, and your children’s safety. Please inform us should you notice potentially dangerous situations.
All suggestions regarding improvements will be welcomed. All complaints will be taken seriously.
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned. We operate a Practice Complaint Procedure as part of an NHS complaints system, which meets national criteria.
Where you are not able to resolve your complaint and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days. In any event, this should be:-
State your case clearly giving as much detail as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority.
All complaints should be sent to the Practice Manager.
Download and view the Practice Complaints Leaflet.
If for any reason you are dissatisfied with the outcome you have the right to approach the ombudsman at:
The Parliamentary & Health Service Ombudsman
You may also approach PALS for help or advice.
The Patient Advice and Liaison Services (PALS) is based at
Patient Advice and Liaison Service
If you are unable to discuss your complaint directly with your provider you can ask NHS England to look into your concerns.
You can contact NHS England at:
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 22 33
This will direct you to a customer contact centre who will deal with your concerns and agree actions to resolve them.
The NHS Complaints Advocacy Service in Northamptonshire is now being delivered by voiceability.
The contact telephone number is 0300 330 5454
The textphone number is: 0786 002 2939
Opening times Monday – Friday 9-5pm
Visit the Website: www.nhscomplaintsadvocacy.org
We are actively involved in the training of new healthcare professionals, such as medical students, new GPs and paramedics.
There is a community transport service provided by volunteers. It is for medically related problems for elderly and disabled people who live in the borough of Northampton and cannot manage public services.
There is a small charge and transport must be arranged at least 2 days before you want to travel.
For more information, telephone 628234 between 9:00am and 12 noon on weekdays.
There is a patient group attached to the surgery. The purpose of this group is to liaise with the Practice on all aspects of services.
For more details about the Langham Place Surgery Patient Group please click here.
Primary Care Services in this area are the responsibility of Hertfordshire & South Midlands Local Area Team of NHS England.
They can be contacted at:
Francis Crick House
Tel: 01604 651100