Practice

Practice Area

The area in which the Partners normally work is a 2 mile radius of the surgery with Lumbertubs Way acting as a boundary on the eastern side of town.

Practice Leaflet

For more information about Langham Place Surgery, please download our Patient Information Leaflet.

Protected Learning time

In line with all local surgeries, we close once a month for an afternoon’s training. Our training afternoon will usually be the first Tuesday of every month. Please look out for the notices at the surgery which will give you advance warning of the closures.

Our training afternoon will usually be the first Wednesday of every month.

Disabled Access and Parking

Wheelchair access can be  gained from the rear of the building but general patient parking is at the front. You may park immediately outside the front of the building after 9:30am, where access is possible with assistance. Please inform reception in advance if you feel you may need help on arrival.

There are facilities for patients on three floors (lower, ground and first floor). A lift is available for the lower floor but the first floor may only be accessed via a staircase. Please inform reception if you have difficulty with stairs.

Rights and Responsibilities of Patients

  • All patients have the right to be treated with dignity, respect and in a courteous and professional manner.
  • All patients should cancel unwanted appointments, be polite to staff and behave in a non-threatening manner.
  • We reserve the right to remove those patients who do not comply, and will report to the police those who are aggressive or  threatening.

Confidentiality - Code of Practice

Information about Patients at this Practice is only disclosed in accordance with the Department of Health’s Code of Practice (March 2005). This means that:-

  • Within the NHS - Patient information anonymised or              identifiable may be disclosed for the provision of care and the management of   Health Care Services
  • Outside the NHS - Patient identifiable information normally only released with the Patient’s specific consent.
  • The Practice endeavours to protect your rights under the Data Protection Act 1998. If you have any questions, please feel free to contact our Practice Manager Mrs Joanne King, at the Surgery.

Safety and Security

Please note that you are responsible for your own belongings whilst on the premises as well as your own, and your children’s safety. Please inform us should you notice potentially dangerous situations.

Patient Feedback and Complaints

All suggestions regarding improvements will be welcomed. All complaints will be taken seriously.

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned.  We operate a Practice Complaint Procedure as part of an NHS complaints system, which meets national criteria.

Where you are not able to resolve your complaint and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days.  In any event, this should be:-

  • Within 12 months of the incident
  • Or within 12 months of you discovering that you have a problem

State your case clearly giving as much detail as you can.

If you are a registered patient you can complain about your own care.  You are unable to complain about someone else’s treatment without their written authority.

All complaints should be sent to the Practice Manager.

Download and view the Practice Complaints Leaflet.

If for any reason you are dissatisfied with the outcome you have the right to approach the ombudsman at:

 The Parliamentary & Health Service Ombudsman
 Millbank Tower
 Millbank
 London
 SW1P 4QP

You may also approach PALS for help or advice.

The Patient Advice and Liaison Services (PALS) is based at

 Patient Advice and Liaison Service
 Highfield
 Cliftonville Road
 Northampton
 NN1 5DN

If you are unable to discuss your complaint directly with your provider you can ask NHS England to look into your concerns.

You can contact NHS England at:

 NHS Commissioning Board
 PO Box 16738
 Redditch
 B97 9PT
 Tel: 0300 311 22 33
 Email: nhscommissioningboard@hscic.gov.uk

This will direct you to a customer contact centre who will deal with your concerns and agree actions to resolve them.

NHS Complaints Advocacy Service

The NHS Complaints Advocacy Service in Northamptonshire is now being delivered by voiceability.

The contact telephone number is 0300 330 5454
The textphone number is: 0786 002 2939

Opening times Monday – Friday 9-5pm

Visit the Website: www.nhscomplaintsadvocacy.org

Training Practice

We are actively involved in the training of new healthcare    professionals, such as medical students, new GPs and paramedics.

Volunteer Car Service

There is a community transport service provided by volunteers. It is for medically related problems for elderly and disabled people who live in the borough of Northampton and cannot manage public services.

There is a small charge and transport must be arranged at least 2 days before you want to travel.

For more information, telephone 628234 between 9:00am and 12 noon on weekdays.

Langham Place Patient Group

There is a patient group attached to the surgery. The purpose of this group is to liaise with the Practice on all aspects of services.

For more details about the Langham Place Surgery Patient Group please click here.

Primary Care Services

Primary Care Services in this area are the responsibility of Hertfordshire & South Midlands Local Area Team of NHS England.

They can be contacted at:

Francis Crick House
Moulton Park
Northampton
NN3 6BF
Tel: 01604 651100

Sharing Data

How sharing information in your medical records can help the NHS to provide better care.

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
We need to make sure that you know this is happening and the choices you have.

Further Information available at:

Read More at NHS Choices...

Read about Care.Data...

Download the leaflet...

Download, print, complete and return the Dissent Form...

IT / ELECTRONIC PATIENT RECORDS

STATEMENT OF INTENT FOR LANGHAM PLACE SURGERY

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following IT developments :

  1. Summary Care Record (SCR)
  2. GP to GP Record Transfers
  3. Patient Online Access to Their GP Record
  4. Data for commissioning and other secondary care purposes

The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30 September 2014.
 
Please find below details of the practices stance with regards to these points.
 

Summary Care Record (SCR)

NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.
 
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
 
Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.
 
Langham Place Surgery confirm that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.
 

GP to GP Record Transfers


NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).
It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks to reach your new surgery.
With GP to GP record transfers your electronic record is transferred to your new practice much sooner.
 
Langham Place Surgery confirm that GP to GP transfers are already active and we send and receive patient records via this system.

Patient Online Access to Their GP Record


NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.

We do not currently offer the facility for booking and cancelling appointments on-line but you can order your prescription on-line via the web site. Once the on-line booking system is in place you will be required to have a user name and password for this system – details to follow, when the system is up and running. Our computer supplier System One has not yet made our system compliant for you to access information online from your medical record but again we will inform you when this service is available.

Langham Place Surgery confirm that that they working closely with the Area Team and System One to achieve this.

Data for commissioning and other secondary care purposes


It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data.
At Langham Place Surgery we have specific arrangements in place to allow patients to “opt out” of care.data which allows for the removal of data from the practice. Please see the Reception team for the opt out form.

Langham Place Surgery confirm these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.

Download our IT Statement of Intent.